IT'S MY JOB...

...to look after our homeworkers from the minute they make an enquiry until the day they start work. My team will be the prospective homeworkers first point of contact at Hays and we'll go on to guide and support them throughout the set-up process.

The first step involves having a chat with one of us over the phone, when we'll talk you through how our homeworking division works. If you have the correct experience we'll then organise a telephone screening, which is also carried out by us here. This takes about 45 minutes, during which we cover everything about the job.

I think the most important part of my job is to make sure that people make the best choice for them. Homeworking is not for everyone and I'm here to talk through all concerns and queries before making any decisions.

If you decide it is for you, then I stay with you, personally organising everything from ordering telephone lines and broadband connections, to booking trains and hotels for when you come up for training.

Basically, we're here to hold the homeworkers hand throughout the daunting decision making process. I speak to people on a daily basis to make sure everything runs smoothly. Then on the day the homeworker comes to Sunderland for their training I meet them at the door and introduce them to the General Manager and their trainer for the next three days.

And that's where my job ends with that individual... which is always the sad part for me!