IT'S MY JOB...

...to support our homeworkers on a day to day basis and ensure they always have someone to turn to.

The homeworker support team is the first port of call if anyone is struggling, or needs any help or advice.

Every day is different for me. We have people ringing if they've had a good day and want someone to talk to, and we have people ringing if they've had a bad day and want someone to talk to!

We give homeworkers advice about everything; from training needs and business reviews, to marketing and advertising advice. We have a range of sales experience within our team here, so hopefully there is always someone who can help. And if not, we refer things on to appropriate departments within the company. We also offer an out of hours support line so homeworkers can get in touch night or day.

We believe that good communication is vital. That's why every homeworker receives a copy of our quarterly company magazine, Home & Away, as well as a monthly e-newsletter just for the homeworkers, including all the latest news and information, as well as a bit of gossip!

Lots of people have come from a retail or call centre environment where they are used to having someone beside them to ask, ‘What's the airport code for so and so...?' and other questions. I think that is often what people miss when they start homeworking. As they say, two heads are better than one!

Well, here in the homeworker support team we act as that person by your side, we're always at the end of the phone.

I like to think we do exactly what it says on the tin!